Service Desk : Onshore English: 24 x 7
Single point of contact located in North-America for the management of End User Incidents and Service Requests round the clock (24hrs) and 7 days a week.

Service Desk : Onshore English: 8 x 5
Single point of contact located in North-America for the management of End User incidents and Service Requests covering all business hours from 8am to 5pm during week days (Monday to Friday).

Service Desk : Onshore English After Hours (Incl. weekends)
Single point of contact located in North-America for the management of End User incidents and Service Requests covering all non-business hours including 24hrs on weekends.

Service Desk : Offshore English: 24 x 7
Single point of contact located offshore for the management of End User incidents and Service Requests round the clock (24hrs) and 7 days a week.

Service Desk : Offshore English: 8 x 5
Single point of contact located offshore for the management of End User incidents and Service Requests covering all business hours from 8am to 5pm during weekdays (Monday to Friday).

Service Desk : Offshore English After Hours (Incl. weekends)
Single point of contact located offshore for the management of End User incidents and Service Requests covering all non-business hours 7 days a week including 24hrs on weekends.

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Cloud Management Services

Piavanti Technologies - a new service offered by

Arciero Associates, LLC   Charlotte, North Carolina